I'm having trouble ordering from Toys”R”Us online store. Who can I turn to for help?

If you need technical support you will need to contact us via email at help@toysrus.com.th . Please provide as much detail as possible, including which operating system you are using, browser type and version and any other technical information which may help Toys”R”Us customer service team to assist you.

I did not receive an email receipt.

Upon placing your order you should receive a confirmation email followed by a dispatch email once your order has left our warehouse. Sometimes SPAM filters may stop these emails from arriving in your inbox, you can avoid this by adding. If for whatever reason you do not receive either of these emails, please contact us via email.